My Virgin Media App. I guess Openreach have just left the old unused analogue phone connection in situ hence the 50V. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. There is limited ability to tweak the configuration of the BT phones, unfortunately. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. . My Virgin Media App. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Step 2: Order your Virgin Media Broadband service. Posts: 166. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. We would like to show you a description here but the site won’t allow us. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. You will then know for each phone if it is capable of. What type of cable does Virgin Media use? SSL Coax. Regards, Steven_L. Browse Virgin Media Virgin Media Community. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). No, any cables within the house can be touched as much as the householder wants to touch them. The cable wiring is the same as the Virgin Media Master socket. Would an engineer be - 5259182 - 2Business, Economics, and Finance. This only affects landlines. Re: Using existing Bt sockets with virgin. 99 each £8. We would like to show you a description here but the site won’t allow us. How to install Virgin Media broadband. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If digging / drilling / new external & internal cables are required the. Thanks for your first post and welcome to our community. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Instructions Remove the lower part of the existing Virgin Media Master socket. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. 17: Community Champion. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. BT is initially proposing the SOGEA. I don't longer work there. Landline operators in the UK will switch every home phone in the. We would like to show you a description here but the site won’t allow us. on 14-09-2022 12:00. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. At least 30Mbps download speeds in every room or £100 one-off credit. 2. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. All the sockets are put in for you if they do not exist already e. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. Manage Your. you’ll find a corresponding master socket within your. on 17-02-2023 12:46. If you plan on tackling the task yourself, be sure to familiarize yourself with the national wiring regulations. There will be two distinct input lines coming from each end of the socket. on 27-10-2022 09:24. just moved in, can see the brown cable coming in from outside but there's no VM. on 23-12-2022 10:31. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Faint or Intermittent Noise Perform a Quiet Line Test. It will pull out from the socket. The UK isn’t the first country to make this move. You will then know for each phone if it is. Which was great as that is in a better location than my master Socket was. Other broadband queries. However, rather than the piping then entering. I would. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. Hello sophieboulter1. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. ago. The cable could be hidden within, or behind, furniture. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Everything is converted to specialised triple screened coaxial cable. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. We only have the Open reach Master socket 5C. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. If losing a few Mbps isn’t an issue for you then of course that’s fine. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Thanks for posting, welcome both to the community and also Virgin Media. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. The other is marked TV, & this is used for TV & Broadband. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. I'm a Very Insightful Person, I'm here to share knowledge. Posts: 8. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. If you plug it into a phone socket or extension, it just won't work. The landline phone digital switch over is being rolled out from around now to be completed by 2027. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. When my internet is working perfectly I get 66mbps down and 12 up. Dave. Your internal wiring is connected to the back of this plate. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Remove all other equipment connected to telephone sockets. Virgin Media Wall Socket. Hi Rob Our master socket is in our front room physically. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. In response to Vikki_M. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 5m/4. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. My new provider is 5G so I didn’t need any of the existing connectors etc. Options. A Master Socket represents the first / main point inside your home or office for connecting to Openreach’s outside copper cable, which makes it the best socket for connecting with your broadband router. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. . I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. . 168. We would like to show you a description here but the site won’t allow us. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Switching from Virgin Media to Vodafone. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. So, a 50 minute broadband, TV and phone. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. Other than that, sound like you need a VM tech to remedy. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. I have just received and sucessfully installed the Hub 5. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 1. Master Socket Issues And Sd Tests Plusnet Community. 0 Kudos. The test socket of the back part of the downstairs 'master' socket. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Your hub plugs into your master socket, which is a small white box, usually located near the front door. Home Phone. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. While ordering I asked how it would be handled, they said they'd use the existing BT copper. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Remove all other equipment connected to telephone sockets. The previous owner had internet with a non virgin provider so the phone line should already. All you need to do is contact Virgin Media and explain what the issue is. Stay safe online. I recently purchased my first home and have been taking a look at the VM cabling to the property. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . Connecting Hub 3 To Extensions Virgin Media Community 4797660. to a Virgin Media Hub, using the Powerline kits we offer. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. This setup works with any of our TV boxes powered by TiVo. No, what you need to do is switch the extension wiring from the BT socket to the VM one. on 25-09-2022 15:41. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions. Re: Using existing Bt sockets with virgin. Forum; Apps. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. (I did this video to help/guide new engineer as I did not find any for my self when I started. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. I have the latest master Socket 5c with the split faceplate with phone and modem connection. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Vonage 2nd line. Virgin Fibre Areas only. Thread the tie through the slot/hole in the back of the faceplate. Up to 3 WiFi Pods if needed. It is divided into two parts: the main diagram, and the power and data line diagrams. The answer is yes. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Or you may be quicker than average! You won’t be involved the whole time. Stream from Virgin Media. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. Yeah, £122 . However my master socket at the moment is in my sitting room. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. • Access your Hub by navigating to 192. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. What I didn't expect (And was an even more pleasant surprise) was that the bedrooms and living room all had Ethernet sockets in them, with a Virgin Media logo on a (otherwise empty) plate next to them. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). BeginnerNo virgin media wall socket. 1 [or 192. the problem os the series its that you. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Mobile Your Account. I have only got one rectangular shaped white socket (Shown as below) but it seems old. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. I am hoping for some advice on my virgin cable telephone wall plate. OR Options. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Vonage 2nd line. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. the street is enabled for the service. . What you want is a telephone line extension from the hub to where you want the phone base unit located. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. 7) Test. Condition: New. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. #2. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Check the phone is seated in the base unit correctly & powered ON. . I recently already mys first household and have been taking a face to which VM installation at the property. Quickstart is the quickest and easiest way to setup our services. This will clear the line of dial tone for a short time, allowing you to listen closely. We would like to show you a description here but the site won’t allow us. 4Ghz. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. If you need to do this for a longer time, try dialing the following. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Grey/White – White/Grey. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. Phone. Oct 10, 2019. There is limited ability to tweak the configuration of the BT phones, unfortunately. SpeedBooking an engineer is easy with Virgin Media. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. on 11-11-2021 10:40. Plug into the Hub Push the white cable with the black label into the Hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. We would like to show you a description here but the site won’t allow us. 0 – which seems a lot. Blue/White – White/Blue (probably the only one you’ll ever use!) Orange/White – White/Orange. g. Get the Hub ready by connecting the wires. Following the installation and verification of its functionality, you can browse the web or. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. Solved: I have one phone socket in my bedroom that no longer works. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Baffled By Virgin Cabling Avforums. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Very poor advice. @umerarifkhan11 wrote:. VM will usually only supply a Quickstart to a property that had VM previously. Or you may be quicker than average! You won’t be involved the whole time. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I've got a new hub 5 and want to take advantage of it on my pc. Various cable mediums are used in modern systems to transmit data. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Business, Economics, and Finance. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. Do not remove the PVC insulation from the wires themselves. To refer to. #3. £8p/m extra or included with Gig1 or Volt. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. Further exclusions & legal stuff apply. Power up your router and wait for an indication that it’s online. Manage Your Account. Harpy. Jun 13, 2009. See where this Helpful. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. on 03-08-2020 18:05. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. (Wasn’t told of the switchover and only found - 5443370. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The house I moved to had VM, it has be. on 19-10-2022 18:20. Phone. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. #2. In response to Vikki_M. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. It is a master telephone socket which has two connectors: A and B. #1 Hi All I’m new here. 23/11/12 - 23:50 #14. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. We have the quickstart pack but sadly cannot get broadband set up and working. These 2 phones work fine pluged in via the one master connection that links to second via wireless. This is how I understand the PlusNet system. Forum; Apps. 0 Thanks Reply. This is an unbranded generic version. • Under Wireless Frequency 2. . You can also identify a split socket looking at the side. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. You then have a set of sockets within your house that you can wire in parallel to your cable socket. Plug into the Hub Push the white cable with the black label into the Hub. No knowing the layout of you home doing this might be less obvious than the thick VM cable. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. On activation day unplug your old hub and power cable. Has migrated me a week early,. )In this video, I am showing the sta. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. Engineer used 'spare pair' of blue cables for 'new' BT line. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The trueCall standalone device. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed. Sign in . 4 Kudos. Disconnecting the ring wire at the master socket will do. When you place your order, we'll let you know. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. Solved: Help with wiring - Virgin Media Community - 4630592. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. 1 4. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I can't navigate the IVR to get through to a person to actually talk about what I want. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. How about using a 10m RJ11 to RJ11 telephone cable. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 23-08-2019 10:03 PM. Virgin Mobile. Home broadband & landline. 1. Reply. You can re-use any microfilter and Ethernet cables. Account - Cable. There are 10 types of people: those. Plug the telephone lead into the white adapter. Options. Don’t plug the power cable into a plug socket yet. Solved No Virgin Media Wall Socket At Installation Community 4832746. Sometimes there is no wall box, just a trailing cable. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. I'm currently renovating my living room, including the electrics. The new fibre phone line is designed to work with the same phones as the old copper line. 0 Kudos. Try each phone on its own in turn. Josh235. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Options. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Browse Virgin Media Virgin Media Community. Our main phone connection is downstairs near to the original location of our hub. Very cheeky question but I’ve just bought a property where the VM master socket box has been wedged in the very far bottom corner, in a completely useless place for a router/TV connection. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Options. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. Manage Your Account. on 03-07-2023 01:02. Now go to your telephone wall socket (where you plug the phone into the line). You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. Virgin Media Prep House Rewiring Fix Community Forum. Green/White – White/Green. 2. Various cable mediums are used in modern systems to transmit data. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Kind regards Jodi. An LJU5 gives one line with two sockets. We're here to help. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Fibre Broadband. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Quickstart is the quickest and easiest way to setup our services. If you can get Quickstart, you can choose one of two delivery options. Community home. Install an nte5a bt virgin openreach etc master socket. There are only two cables connected to the master socket. So the adapter plugs into the RJ9 socket on the back of the VM Hub3.